Privacy policy

Last updated: May 14, 2026

JustPak operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). JustPak is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal information we collect or process

"Personal information" means information that identifies, relates to, describes, or could reasonably be linked to you or another individual. It does not include anonymous or de-identified information. Depending on how you use the Services, where you live, and what applicable law permits or requires, we may collect or process these categories of personal information:

• Contact details, including name, address, billing address, shipping address, phone number, and email address.
• Financial information, including payment card details, account information, transaction details, payment methods, payment confirmation, and other payment details.
• Account information, including username, password, security questions, preferences, and account settings.
• Transaction information, including products you view, add to cart, add to a wishlist, purchase, return, exchange, or cancel, and your transaction history.
• Communications information, including information you provide when you contact us or submit a customer support request.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you access, browse, or use the Services.

Sources of personal information

We may collect personal information directly from you, automatically through the Services, from our service providers when they perform work on our behalf, and from our partners or other third parties.

How we use personal information

We may use personal information to provide, customize, and improve the Services, including to fulfill our contract with you, process payments, fulfill orders, remember preferences, send account-related notices, process purchases, returns, exchanges, or other transactions, create and manage accounts, arrange shipping, support reviews, and personalize your shopping experience.

We may also use personal information for marketing and advertising, security and fraud prevention, customer support and communications, and legal reasons such as complying with applicable law, responding to valid legal process, participating in dispute resolution, and enforcing our terms or policies.

How we disclose personal information

We may disclose personal information for legitimate purposes, including to Shopify, vendors, and other service providers who perform services on our behalf such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

We may disclose information to business and marketing partners to provide marketing services and serve advertising, when you direct us or consent to a disclosure, within our corporate group, in connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our terms and policies, and to protect or defend the Services, our rights, users, or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services so it can provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located outside your country or region.

We also use certain Shopify features that combine information from your interactions with our store, other merchants, and Shopify to help protect, grow, and improve our business. For those features, Shopify may be responsible for processing your personal information and responding to requests to exercise rights related to that processing. To learn more, visit the Shopify Consumer Privacy Policy.

Third-party websites and links

The Services may include links to websites or online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, please review their privacy and security policies and other terms. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided personal information to us, please contact us to request deletion. As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age as those terms are defined by applicable law.

Information security and retention

No security measure is perfect or impenetrable, and we cannot guarantee absolute security. Information you send to us may not be secure while in transit, so please avoid sending sensitive or confidential information through insecure channels.

How long we retain personal information depends on factors such as whether the information is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and may be denied when permitted by law.

• Access or know. You may have the right to request access to personal information we hold about you.
• Delete. You may have the right to request that we delete personal information we maintain about you.
• Correct. You may have the right to request correction of inaccurate personal information.
• Portability. In certain circumstances, you may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party.
• Opt out of sale, sharing, or targeted advertising. Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or processing for targeted advertising. To exercise this right, visit Your privacy choices. If you visit our website with the Global Privacy Control signal enabled, we will treat that signal as an opt-out request where required by applicable law. To learn more, visit globalprivacycontrol.org.
• Manage communications. You can unsubscribe from promotional emails using the unsubscribe option in our emails. We may still send non-promotional messages related to your account or orders.

You may exercise applicable rights through the Services where available or by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request, and you may designate an authorized agent where permitted by law.

Complaints

If you have concerns about how we process your personal information, please contact us. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside your country or region. If personal information is transferred outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as Standard Contractual Clauses, unless the destination has been recognized as providing adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice when required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise rights available to you, email us at zhangchaouu@gmail.com or write to us at 15 Laverack Road, North Plympton, SA, 5037, Australia.